Privacy Policy | TPS Xperts Global Certifications

1. Who We Are

TPS Xperts Global Certifications Private Limited ("TPS Xperts", "we", "our") is an independent auditing and certification body registered in India. Our registered office is at Plot No 50, JLPL Industrial Area, Sector-82, Airport Road, Mohali – 160055, Punjab, India.

We are committed to protecting the privacy and confidentiality of personal information we handle in the course of our certification, auditing and testing activities.

2. Information We Collect

We may collect the following types of personal information:

Name, job title and contact details of client organisation representatives
Organisation name, address and registration details
Audit-related information including scope of certification and management system documentation
Website enquiry form submissions including name, email, phone and message content
Communication records including emails and letters
Information provided in complaint, appeal or feedback submissions

3. How We Use Your Information

We use personal information for the following purposes:

Providing and administering certification and testing services
Communicating with clients regarding their certification activities
Processing enquiries, complaints and appeals
Maintaining our public register of certified organisations
Meeting legal and regulatory obligations
Improving our services and processes

4. Confidentiality

TPS Xperts treats all client and auditor information with strict confidentiality. Information obtained during audit activities is not disclosed to third parties except:

Where required by law or regulatory authority
Where the client has given explicit written consent
To our accreditation body as required under accreditation obligations
Where required to respond to a formal complaint or appeal

All TPS Xperts personnel and contracted auditors are bound by confidentiality obligations.

5. Data Retention

We retain personal information for the following periods:

Certification records: Minimum 10 years from date of certification
Audit records: 7 years from date of audit
Enquiry and contact records: 3 years
Complaint and appeal records: 10 years

6. Your Rights

You have the right to request access to personal information we hold about you, correct inaccurate information, and in certain circumstances request deletion of your data. To exercise these rights, contact us at:

Email: info@tpsxpert.com
Post: Plot No 50, JLPL Industrial Area, Mohali – 160055

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this website with a revised effective date. Your continued use of our services constitutes acceptance of any updates.