TPS operates under clearly documented policies that govern our impartiality, quality commitments and professional conduct โ available to all stakeholders and interested parties.
TPS Xperts Global Certifications Private Limited is committed to the impartiality of its management system certification activities. This policy sets out our obligations and the structures we maintain to safeguard objectivity.
The management of TPS Xperts Global Certifications Private Limited is fully committed to impartiality in conducting its management system certification activities. TPS Xperts manages potential conflicts of interest and ensures the objectivity of its management system certification activities.
TPS Xperts understands impartiality to mean objectivity โ the existence and application of objectivity. Actual impartiality and the perception of impartiality are equally important to TPS Xperts and to all clients and interested parties who rely on the integrity of our certification services.
TPS Xperts does not and shall not provide management system consultancy services. This prohibition extends to all forms of implementation advice, internal auditing services to clients, and any activity that could create a relationship that threatens the impartiality of certification.
Specifically, TPS Xperts shall not:
TPS Xperts operates an Impartiality Committee comprising individuals who represent the interests of a wide range of parties significantly interested in management system certification. The Committee provides an independent oversight function to safeguard impartiality.
The Impartiality Committee is responsible for:
TPS Xperts continuously analyses, documents and manages threats to impartiality arising from its activities, its relationships with interested parties, and relationships of its personnel. Where threats are identified, the following categories are considered:
This policy is maintained in accordance with ISO/IEC 17021-1 and all applicable IAF Mandatory Documents governing impartiality requirements for management system certification bodies. This policy is reviewed annually by top management and the Impartiality Committee.
TPS Xperts Global Certifications Private Limited is committed to providing management system certification services of the highest quality โ characterised by transparency, neutrality, independence and competence.
TPS Xperts Global Certifications Private Limited is committed to providing transparent, neutral, independent and competent management system certification services. Our certification services are designed to help client organisations demonstrate their quality commitment and enhance value to their customers and stakeholders.
This Quality Policy is established by top management and reflects our unwavering commitment to maintaining the integrity and value of the certifications we issue.
The management system of TPS Xperts is operated in accordance with the requirements of the accreditation board and all applicable statutory and regulatory requirements. We commit to:
TPS Xperts actively identifies and resolves all potential conflicts of interest that may arise from its operations, relationships and the activities of its personnel. All personnel are required to declare any actual or potential conflicts of interest. Where conflicts cannot be adequately mitigated, the personnel concerned are excluded from the relevant certification activities.
TPS Xperts fosters an organisational environment in which all personnel are motivated and empowered to contribute to the continual improvement of our services, processes and management system. We commit to:
This Quality Policy is reviewed periodically by top management to ensure it remains appropriate to the nature, scale and complexity of TPS Xperts' activities. The policy is communicated to all personnel and made available to all clients, stakeholders and interested parties.
The policy is publicly displayed at all TPS Xperts offices, on this website, and included in all TPS Xperts brochures and client documentation.
TPS Xperts operates a formal, documented appeals process in accordance with ISO/IEC 17021-1. All appeals are investigated objectively by personnel not previously involved in the decision under appeal.
An appeal may be submitted by an applicant, certified client or interested party wishing to contest any decision made by TPS Xperts relating to their certification status. Notice of appeal must be submitted in writing within 14 days of the official notification of the decision.
Upon receipt of an appeal, the Managing Director shall advise the Board of Directors and the Impartial Committee. An independent Appeals Panel will be constituted comprising a Chairman and two members of the Impartial Committee with relevant technical expertise. All panel members must be independent of the original decision.
The majority decision of the Appeals Panel shall be final. Results of previous similar appeals are taken into account. TPS Xperts ensures that submission, investigation and decision on appeals shall not result in any discriminatory actions against the appellant.
TPS Xperts is committed to resolving all complaints objectively, transparently and within defined timeframes. All complaints are recorded, tracked and investigated by personnel independent of the matter under review.
Any complaint received in writing, by email or telephone regarding TPS Xperts' functions as a certification body, or a company certified by TPS Xperts, shall be fully reviewed and recorded in the complaint register. Complaints may be submitted to info@tpsxpert.com or via our Feedback & Complaints page.
If a complainant is not satisfied with the outcome, the complaint may be referred directly to the Accreditation Body (AB). Complaints not closed within the agreed timeframe shall be escalated to TPS Xperts' top management. Complaints unresolved after 3 months shall be brought to the attention of the AB.
The entire complaint handling process meets confidentiality requirements as it relates to the complaint and its subject. Where applicable, certification will be restored as quickly as possible following resolution.
TPS Xperts operates documented procedures for refusing, renewing, restoring, suspending, withdrawing and modifying the scope of certification in accordance with ISO/IEC 17021-1.
TPS Xperts may refuse certification where:
Certification may be suspended when:
Under suspension, certification is temporarily invalid. The suspended certificate may be restored within 6 months if the suspension issue is resolved. TPS Xperts updates the client directory and website status accordingly.
If a suspended certification issue is not resolved within 6 months, TPS Xperts may withdraw the certificate or reduce the scope of certification. Upon withdrawal, the client must immediately cease use of all advertising matter referencing certified status and return the certificate to TPS Xperts.
TPS Xperts may reduce the scope of certification when a certified client has persistently failed to meet requirements for that part of the scope. Scope expansion may be requested by the client where additional activities fall within TPS Xperts' competence and the audit team confirms no additional audit time is required.
Rules governing the use of TPS Xperts certification marks, accreditation body marks and related logos by certified organisations.
A certified organisation may use the TPS certification logo subject to the following conditions:
A certified organisation must immediately discontinue use of the TPS certification logo and AB accreditation mark when:
Misuse of the TPS certification logo or AB accreditation mark will lead to corrective action, withdrawal of certification, publication of the transgression and, if necessary, legal action. TPS Xperts conducts periodic reviews to identify potential misuse.